Shipping policy
DELIVERY & SHIPPING POLICY
Last Updated: August 13, 2026
Thank you for choosing My Magic Song!
My Magic Song creates personalized digital songs and animated videos made especially for each child.
Because our products are delivered digitally, no physical product is shipped and no standard physical shipping fees apply.
Please review this Delivery & Shipping Policy before placing your order.
1. DIGITAL PRODUCTS ONLY
My Magic Song currently provides personalized digital products.
Depending on the product purchased, your order may include:
• A personalized animated character
• An original personalized song
• Personalized lyrics and story
• A custom animated video
• Digital delivery of the completed video
Unless specifically stated otherwise on a product page, you will not receive a physical product in the mail.
Both Share & Save and Private Video purchases are digital products and follow the same standard production and delivery process.
2. STANDARD PRODUCTION TIME
Our standard production target is 3 business days.
IMPORTANT: The 3-business-day production period does not necessarily begin on the date you place your order.
The production period begins after:
• Your payment has been successfully completed
• We have received the required photographs
• We have received your child’s personalization information
• We have received any special instructions necessary for the order
• We have received any other information or materials reasonably necessary to begin production
If required information or materials are missing, the 3-business-day production period will not begin until we have received everything reasonably necessary to create your personalized video.
3. BUSINESS DAYS
Business days are Monday through Friday and do not include weekends or applicable holidays.
Orders or personalization materials received outside normal business days may begin processing on the next business day.
Our 3-business-day timeframe is a standard production target rather than a guaranteed delivery deadline.
Occasional delays may occur as described in this policy.
4. AFTER PLACING YOUR ORDER
After completing your purchase, you will receive instructions explaining how to provide the information and materials needed to create your personalized video.
Depending on our current submission process, you may be asked to provide:
• Your order number
• Child’s first name
• Child’s age
• Photographs
• Favorite activities
• Hobbies or interests
• Favorite animals or places
• Special details
• Other personalization information
Please follow the instructions provided after purchase and send the requested information as soon as possible.
Production cannot begin until we have received the information and materials reasonably necessary to create your personalized product.
5. HOW YOUR VIDEO WILL BE DELIVERED
Your completed personalized video will be delivered digitally.
Depending on the order and available delivery method, your video may be delivered through:
• Email
• Download link
• Cloud-based file delivery
• Customer account
• WhatsApp
• Another digital delivery method communicated to you
Our primary communication and delivery method may include the email address provided with your order.
Please make sure the email address, telephone number, and other contact information associated with your order are accurate.
6. SHARE & SAVE AND PRIVATE VIDEO
My Magic Song currently offers different Video Privacy options, including Share & Save and Private Video.
Your Video Privacy selection affects the publication and promotional rights associated with your completed personalized video.
It does not normally change our standard production or digital delivery process.
Both Share & Save and Private Video orders are normally subject to the same 3-business-day standard production target after all required personalization materials have been received.
For complete information regarding the differences between these options, please review our Terms of Service and Privacy Policy.
7. NO SHIPPING FEES
Because My Magic Song products are delivered digitally, there are no standard physical shipping charges.
You will not be charged for traditional shipping unless a future product specifically states that physical shipping is required.
The absence of shipping fees does not affect applicable taxes or other charges that may be displayed during checkout.
8. PERSONALIZATION DELAYS
Creating your My Magic Song personalized video requires information from you.
Production may be delayed if:
• Required photographs have not been submitted
• Personalization information is incomplete
• We need clarification about your order
• We are waiting for a response from you
• Submitted materials cannot reasonably be used and replacements are required
• Special instructions are unclear
• Additional information is reasonably necessary to complete your video
If we contact you requesting additional information, production may be paused until we receive your response.
Time spent waiting for required customer information does not count toward our standard production target.
9. PRODUCTION DELAYS
While our standard production target is 3 business days, occasional delays may occur due to:
• Technical issues
• Unusually complex personalization requests
• Production difficulties
• Third-party service interruptions
• Unexpected production circumstances
• Events outside our reasonable control
If a significant delay affects your order, we will make reasonable efforts to communicate with you.
A production delay does not automatically entitle an order to cancellation or refund where the personalized product is already in production, except where required by applicable law or otherwise provided under our Refund & Revision Policy.
10. DIGITAL DELIVERY CONFIRMATION
A personalized product will generally be considered delivered when My Magic Song sends or otherwise makes the completed digital product or an accessible delivery link available through the contact or delivery method associated with the order.
Customers are responsible for maintaining accurate contact information and checking the email account or other delivery method provided with their purchase.
11. DELIVERY PROBLEMS
If you have not received your completed video after we have confirmed delivery, please check:
• Your email inbox
• Spam or junk folders
• Promotions or other filtered email folders
• The email address provided with your order
• Any messages or delivery links sent by My Magic Song
If you still cannot locate or access your video, please contact us.
We will make reasonable efforts to provide access to the completed digital product you purchased.
A temporary technical delivery problem does not require purchasing another video.
12. DOWNLOAD AND STORAGE
Once your completed video has been delivered, we strongly recommend downloading and saving a copy to your personal device or preferred cloud storage service.
Download links, cloud storage links, or online access may be temporary.
My Magic Song does not guarantee that download links or online access to completed videos will remain available indefinitely.
Customers are responsible for maintaining their own copy of the completed video after successful delivery.
If you lose your copy, you may contact us. If the original completed file remains reasonably available to us, we may attempt to provide another copy, but indefinite storage or future availability is not guaranteed.
13. REVISIONS
Each personalized order currently includes one round of reasonable revisions, unless otherwise stated on the product page.
The revision process is separate from the initial 3-business-day production target.
Additional time may be required to complete requested revisions depending on the nature and complexity of the requested changes.
For complete information regarding included revisions, substantial changes, errors, and additional work, please review our Refund & Revision Policy.
14. NO PHYSICAL RETURNS
Because My Magic Song provides personalized digital products, there is generally no physical product to return.
Personalized orders are subject to our Refund & Revision Policy.
Please review that policy before purchasing for complete information regarding cancellations, refunds, revisions, and personalized digital products.
15. INTERNATIONAL ORDERS
Because our products are delivered digitally, customers may place orders from supported locations without traditional international shipping.
Customers are responsible for:
• Providing accurate contact information
• Providing accurate personalization information
• Ensuring they can access the digital delivery method used for their order
• Complying with any requirements applicable to them in their jurisdiction
Availability of our Services may vary by location.
16. THIRD-PARTY DELIVERY AND STORAGE SERVICES
My Magic Song may use third-party services to deliver or temporarily store completed digital products.
These may include email providers, cloud storage providers, download services, website technology providers, or other digital delivery platforms.
Temporary interruptions or technical problems involving a third-party service may occasionally affect delivery.
If this occurs, we will make reasonable efforts to provide an alternative method of accessing your completed product.
17. CONTACT US
If you have questions about the production or delivery of your personalized video, please contact:
My Magic Song
Email: hello@mymagicsong.com
When contacting us about an existing order, please include:
• Your name
• Your order number
• A brief description of your question or delivery issue
Please avoid sending unnecessary sensitive personal information.
By purchasing a personalized product from My Magic Song, you acknowledge that you understand that the product is digitally delivered and that our standard production target is 3 business days after all required personalization materials and information have been received.