Contact information

CONTACT INFORMATION

We’re here to help! ✨

If you have questions about your order, personalization details, delivery, revisions, Video Privacy option, privacy, or anything related to your My Magic Song experience, please contact us.

MY MAGIC SONG

Email: hello@mymagicsong.com

Customer Support: Monday – Friday

We do our best to respond to customer inquiries as quickly as possible.

QUESTIONS ABOUT AN EXISTING ORDER?

Please include your name and order number in your message so we can identify your purchase and assist you faster.

If your question is about your Share & Save or Private Video selection, please also include your order number so we can verify the Video Privacy option associated with your purchase.

PERSONALIZATION & DELIVERY

If you need assistance submitting your child’s photos or personalization details, or if you are having trouble accessing your completed video, contact us at:

hello@mymagicsong.com

Please avoid sending unnecessary sensitive personal information.

PRIVACY REQUESTS

Parents and legal guardians may contact us regarding personal information, photographs, or personalization materials submitted for their child’s order.

You may also contact us with questions regarding the Video Privacy option associated with your order.

For additional information about how we handle children’s information, original photographs, completed personalized videos, and privacy requests, please review our Privacy Policy.

LEGAL & POLICY QUESTIONS

Questions regarding our Terms of Service, Privacy Policy, Refund & Revision Policy, Delivery & Shipping Policy, or other store policies may also be sent to:

hello@mymagicsong.com

My Magic Song

Your child. Their song. Their adventure. ✨