Refund policy
REFUND & REVISION POLICY
Last Updated: August 13, 2026
At My Magic Song, every personalized song and animated video is created specifically for your child based on the photos, information, preferences, and personalization details you provide.
Because each order is a custom-made digital product created specifically for one customer, our products generally cannot be returned, restocked, or resold.
Please review this Refund & Revision Policy carefully before placing your order.
1. PERSONALIZED DIGITAL PRODUCTS
My Magic Song creates custom digital products that may involve:
• Personalized character creation
• Songwriting and music production
• Personalized lyrics
• Story development
• Animation
• Video editing
• Image processing
• Other creative and production work
• Personalization based on customer-provided information
Our personalized products are created specifically for an individual customer and child.
Unless explicitly stated otherwise, no physical product is shipped.
2. REFUNDS AFTER PRODUCTION BEGINS
Once production of your personalized product has begun, the order is generally non-refundable.
Because significant creative and production work may begin shortly after we receive the information and materials required to create your order, customers should contact us as soon as possible if they believe they need to cancel.
Once production begins, we generally do not provide:
• Refunds
• Returns
• Exchanges
• Cancellations
This applies to both Share & Save and Private Video purchases.
Nothing in this policy limits any rights or remedies that cannot legally be waived or excluded under applicable law.
3. WHEN PRODUCTION BEGINS
Placing an order does not necessarily mean that the three-business-day production period begins immediately.
Our standard production timeframe begins after we have received the information and materials reasonably necessary to create your personalized product, which may include:
• Required photographs
• Child’s first name and age
• Personalization information
• Interests, hobbies, or favorite activities
• Special instructions
• Payment
• Any other information reasonably necessary to complete the order
Once the required materials have been received and our team begins creative or production work on the order, the order is considered to have entered production.
If required information is missing or incomplete, production may be delayed until the necessary information is received.
4. CANCELLATIONS BEFORE PRODUCTION
If you wish to cancel your order, please contact us as soon as possible at:
hello@mymagicsong.com
If production has not yet begun, we may be able to cancel the order and issue an appropriate refund.
Cancellation requests are not guaranteed because production may begin shortly after all required personalization materials are received.
Once production has begun, cancellation and refund requests will generally not be accepted.
5. VIDEO OPTIONS — SHARE & SAVE AND PRIVATE VIDEO
My Magic Song currently offers different Video Privacy options.
SHARE & SAVE ✨
Share & Save is offered at the price displayed on the product page at the time of purchase.
By selecting Share & Save, the purchaser receives the applicable discounted price and grants My Magic Song the publication and promotional rights described in our Terms of Service and Privacy Policy.
PRIVATE VIDEO 🔒
Private Video is offered at the price displayed on the product page at the time of purchase.
Under this option, the completed personalized video will not be intentionally published or used by My Magic Song for public promotional purposes without additional appropriate permission.
The Video Privacy option selected and recorded with your order applies to that purchase.
6. CHANGING YOUR VIDEO PRIVACY OPTION
Please review your Video Privacy selection carefully before completing your purchase.
If you accidentally select the wrong option, contact us as soon as possible at hello@mymagicsong.com.
Requests to change from Share & Save to Private Video may require payment of the applicable price difference.
If the completed video has already been publicly used by My Magic Song in accordance with a valid Share & Save selection before a change is requested or completed, additional considerations may apply.
Requests will be evaluated in accordance with our Terms of Service, Privacy Policy, this Refund & Revision Policy, and applicable law.
Changing or requesting to change a Video Privacy option does not automatically entitle the customer to a refund.
7. ONE REVISION INCLUDED
We want you to be happy with your child’s personalized video.
Each personalized video order includes one round of reasonable revisions at no additional charge, unless otherwise stated on the product page.
Reasonable revisions may include:
• Correcting information that we included incorrectly
• Minor character adjustments
• Minor visual adjustments
• Small lyric or text adjustments
• Minor changes to specific scenes
• Minor scene modifications
• Other reasonable adjustments that do not require recreating a substantial portion of the project
To help us complete revisions efficiently, please submit your requested changes clearly and together whenever possible.
8. WHAT IS NOT CONSIDERED A STANDARD REVISION
The included revision does not cover a complete recreation or substantial change in creative direction.
Examples may include:
• Creating an entirely new song
• Changing the main theme or adventure
• Replacing the overall story with a different story
• Completely redesigning the child’s character
• Recreating most or all of the animation
• Requesting extensive changes to multiple completed scenes
• Changing correctly implemented personalization information after production
• Requesting a substantially different creative direction after the video has been produced
Requests requiring significant additional production may be declined or may be available for an additional fee.
If an additional charge applies, we will communicate that to you before performing the additional work.
9. ERRORS MADE BY MY MAGIC SONG
If My Magic Song makes an error that does not match personalization information you correctly provided, we will make reasonable efforts to correct that error at no additional charge.
Examples may include:
• Incorrectly spelling a name that was submitted correctly
• Using incorrect personalization information despite receiving the correct information
• Other clear production errors attributable to My Magic Song
Corrections of clear errors made by My Magic Song will not necessarily count against the one included revision.
10. CUSTOMER-PROVIDED INFORMATION
Customers are responsible for reviewing and providing accurate personalization information, including:
• Names and spelling
• Age
• Pronunciation
• Photographs
• Interests and preferences
• Requested themes
• Story details
• Other information submitted for the personalized video
My Magic Song is not responsible for errors resulting from inaccurate, incomplete, unclear, or incorrectly submitted customer information.
If substantial changes are requested because incorrect information was originally provided by the customer, additional charges may apply.
11. CREATIVE INTERPRETATION
My Magic Song provides a creative and artistic service.
Our personalized characters, songs, stories, voices, lyrics, animations, scenes, and other creative elements involve artistic interpretation.
Characters are created based on photographs and information provided by customers but are not intended to be exact photographic reproductions of a child.
Differences in:
• Artistic style
• Animation
• Character appearance
• Music
• Voice
• Storytelling
• Scenes
• Creative interpretation
• Overall presentation
are not, by themselves, considered defects.
A subjective preference for a different artistic interpretation does not automatically qualify an order for a refund, complete remake, or additional free revision.
Examples displayed on our website, YouTube channel, social media, portfolio, or advertising demonstrate the general concept and style of our work.
Every personalized My Magic Song video is unique.
12. PRODUCTION TIME
Our standard production target is three business days after we receive all required photographs, personalization information, payment, and other materials reasonably necessary to begin production.
Business days do not include weekends or applicable holidays.
Production may take longer due to:
• Missing or incomplete customer information
• Delayed customer responses
• Unusually complex personalization requests
• Technical issues
• Revision requests
• Circumstances outside our reasonable control
If additional information is required, production may be paused until the requested information is received.
13. DIGITAL DELIVERY
My Magic Song products are delivered digitally.
Delivery may be made through:
• Email
• Download link
• Cloud storage link
• Customer account
• WhatsApp
• Another digital delivery method communicated to the customer
Customers are responsible for providing accurate contact information.
We recommend downloading and saving your completed video after delivery.
A technical problem accessing or downloading a video does not require the customer to purchase another copy.
14. TECHNICAL DELIVERY PROBLEMS
If you experience a technical problem receiving, accessing, or downloading your completed video, please contact us.
We will make reasonable efforts to provide access to a working copy of the digital product you purchased.
A temporary technical or delivery problem does not automatically qualify an order for a refund when My Magic Song can reasonably correct the problem or provide another method of accessing the purchased product.
15. CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with your order, please contact us at hello@mymagicsong.com before initiating a payment dispute so we have an opportunity to address the issue.
Nothing in this section prevents you from exercising rights available through your payment provider or under applicable law.
We reserve the right to provide relevant order records, customer communications, delivery records, personalization submissions, Video Privacy selections, and production information when responding to a payment dispute or chargeback.
16. EXCEPTIONS REQUIRED BY LAW
Nothing in this Refund & Revision Policy is intended to limit, waive, or exclude consumer rights that cannot legally be limited, waived, or excluded.
Where applicable law requires a refund, cancellation, replacement, correction, or other remedy, My Magic Song will comply with those requirements.
17. CONTACT US
If you have questions about your order, cancellation, delivery, or revision request, please contact:
My Magic Song
Email: hello@mymagicsong.com
Please include:
• Your name
• Your order number
• The child’s first name, if necessary to identify the order
• A clear description of your request
Please avoid including unnecessary sensitive personal information.
By purchasing a personalized product from My Magic Song, you acknowledge that you have read and agree to this Refund & Revision Policy, our Terms of Service, our Privacy Policy, and the terms applicable to the Video Privacy option selected for your order.